Q: How do I reserve a cabin?
A: You can reserve your cabin online using our secure reservation system. Simply choose your cabin and from the cabin page, click on the ''Instant Quote'' or ''Instant Rental Rate'' button (upper right above the photo) and put in your information as it applies to you. Click the ''Update Price and Totals'' button and that is your exact rate. If you want to reserve, follow the screen down and read/accept the terms and conditions and proceed to Step 2. Follow all the prompts and you will successfully reserve your cabin.
Q: What credit cards do you accept?
A: We accept Visa, MasterCard and Discover. We do not accept American Express. We also accept any debit card that is affiliated with Visa and MasterCard.
Q: What are you office hours?
A: Our office is open Monday - Friday, 9:00 am-5:00 pm, Saturdays 10:00 am -2:00 pm, Closed Sunday. You can reach us by phone at 706-276-2116 or via email and there is an after hours number in your paperwork should you need us when the office is closed.
Q: What are your check-in and check-out times?
A: Check in is anytime after 4:00 pm EST. Early check-ins must be approved by our office and while we will grant an early check-in IF possible, it is not a guarantee. Check out is any time prior to 10:00 am EST. Please note that in observance of: New Years Day, Easter, 4th of July, Thanksgiving Day and Christmas Day, there will be NO reservations scheduled for arrival on these days.
Q: Where are the cabins located?
A: All of our cabins are in the Ellijay area with the majority being in the Coosawattee River Resort. Addresses for the properties will not be given out until your directions are set to be sent to you, which is one week prior to arrival.
Q: How do I get to my cabin and where do I check in?
A: Directions and cabin entry information is emailed to you one week prior to arrival. There is no office check in. Each cabin has either a lock box with a key OR a key-less lock with a combination. That information is what will be sent to you one week prior to arrival.
Q: Do you have handicapped accessible cabins?
A: No, none of our cabins are specifically handicapped accessible. All of our cabins have standard doorways and counter heights. All of our cabins have steps leading up to the front porch/landing to enter the cabin.
Q: I tried to make a reservation, but it was declined and I know that I have the funds available. What is wrong?
A: There are a couple of possible reasons that can occur. First, if you didn't put in the information correctly, that will make it decline. Wait a few minutes then try again and be extra careful when entering the numbers. Second, if it is a debit card, many banks will have a limit on a single transaction amount. If you exceed that amount, your bank will decline the transaction, even if the funds are available. Contact your banking facility and ask them about this. If they declined it for that reason, explain the situation and have them raise your transaction amount limit and try again. If neither of these reasons apply, make sure that the card is not expired. If this is also not the case, contact us at 706-276-2116 and we will try to help you find out the problem.
Q: Will my GPS work to find my cabin?
A: No, GPS is very questionable in our area. PLEASE ONLY USE THE DIRECTIONS WE EMAILED YOU. Print them and bring them with you as well as forwarding them to anyone else who must navigate to the cabin. Should we have to assist you by coming to escort you to your cabin there is an additional $50.00 fee during normal business hours and a $75.00 fee for after hours and weekends.
Q: How accurate are the cabin photos?
A: Our photos of the cabins are exactly representative of the properties. If anything changes on our properties, the photos are updated. In this case, what you see IS what you get!
A: No, you do not! While we are ''in'' the mountains the cabins are not on top of a mountain. The roads are paved, graveled and/or dirt. Certain weather conditions may affect reaching your rental, so call or email us with your concerns or questions.
Q: Will I have cell phone service?
A: While cell service is certainly in our area, no guarantees can be made that your carrier will be in this area and/or that your cell will pick up a strong enough signal. The carrier that works best in our area is Verizon. The cabins have land line phones that you can use to call 800 numbers, local calls and emergency calls only. Please be sure to bring a calling card with you if you do not have cell service and you need to make a long distance call from the cabin.
Q: Do you supply firewood, and if not, where can we get it?
A: We do not supply firewood. The cabins will have information on a supplier that you can purchase wood from and it will be delivered to your door and we will take your credit card information for that purchase. You are welcome to bring your own as well.
Q: What is the minimum age to rent a cabin?
A: The minimum required age is 28 years old. This is for the protection of you and the cabins that we manage. If you have any questions about this, please call/email us.
Q: Do I need Travel Insurance?
A: Mountain Resort Cabin Rentals Highly Recommends that all of our guests purchase this as you never know what will or can happen. Without this protection, which is 6.95% of your total reservation fee, you are subject to lose the minimum of $100 up to the total amount of your rental. Visit their website for more information. Visit our terms and conditions section on this website for our cancellation policies.
Q: What kind of wildlife will I encounter?
A: You are coming to the mountains, so you will encounter some type of wildlife! Deer, raccoons, opossums, squirrels, snakes, scorpions and maybe even a bear or two are some of what you may see. Please be aware of their presence and help us to keep them from becoming frequent visitors to your cabin by bringing in and properly disposing of your garbage. Insect repellent is recommended during the summer months for biting flies/insects. Our properties are professionally treated for pests but we cannot guarantee that you will not find some type of insect or bug in the cabin on occasion. Most of these are seasonal and we can only try to prevent their presence, not totally eliminate it.
Q: Does my cabin have internet service/hot tub/pool table/game room?
A: Our properties are privately owned and each cabin has different amenities. Some do have internet WiFi, hot tubs and game rooms, and some do not. If you will go to the cabin page on this website for your cabin, the amenity tab will list what the cabin is equipped with regarding internet, hot tubs, game room, etc.
Q: Do I need to bring my own sheets and towels?
A: No. The cabin is equipped for you to come and step right in. It is equipped with all linens, blankets, pillows, towels, etc. The only exception is for towels that you may want to take to the pool with you (if you are in the Coosawattee Resort) and we ask that you DO NOT take any towels from the cabin to the pool. Please bring your own beach or other towels for that. The only other thing you will need are your personal items that you would normally travel with!
Q: Some of my guests cannot come now, can I get a refund?
A: Our rates are based on a certain occupancy not to exceed maximum occupany. Please refer to to the confirmation which details our guest list/cancellation and change policy.
Q: What do I do if we have problems at the cabin?
A: We ask that you contact our office upon arrival to report anything you see that is not right, i.e., broken, non functional, etc. Likewise, we ask you to contact us as soon as possible if something is broken or damaged while you are occupying the cabin. We will do our best to resolve any issue that comes up, but keep in mind some things may have to wait until there is an available repairman or technician to fix the problem, i.e. holidays, middle of the night problems, etc. If it is a situation that requires IMMEDIATE care, call us at our after hours number and we will get it taken care of as swiftly as is possible. If it involves any type of medical situation, please call 911 right away.
Q: What does this $300.00 ''not included in total'' on my reservation mean?
A: This is the Security Deposit that is billed to the card on file prior to your arrival. This amount is not included in your reservation total when you make the reservation. The Security Deposit is added seven (7) days prior to your arrival date. The Security Deposit is on hold in case something is damaged or broken, missing or otherwise in need of repair or replacement upon your departure. Once the cabin is inspected by housekeeping and determined that all is well, your deposit is refunded to your card. Please allow up to ten (14) days to receive your refund.
Q: What attractions do you have in the area where we will be staying?
A: There are many things to do in this area. If you will look on the ''Local Area Guide'' tab of the website, you will find some different activities and how to contact them. Please also visit the local Gilmer County Chamber of Commerce.
Q: Are your cabins decorated during the Christmas holidays?
A: We do not decorate our cabins during the holidays. There are some of the owners that will come and decorate their own personal cabins, but the company as a whole does not do this. You are welcome to put up decorations during your stay with the understanding that they are to be taken down prior to you leaving. If you put up a live tree, you can arrange for us to dispose of it for you for a $25.00 disposal fee, otherwise you will need to take care of it.
Q: If I want to dispose of my own trash, where do I take it?
A: We have a garbage service that will come to collect the trash, usually after your departure unless you are staying for longer than a few days. If you want to dispose of your own trash, the Coosawattee Resort has a ''convenience center'' that you can take your excess garbage to. There is a $1.00 per bag fee and there are directions to it in the Guest Book at your cabin. If you are staying outside of the resort, you can visit any of the county locations and the fees are as follows: 32 Gallon bag is $1.00, three 13 Gallon bags are $1.00 and one Contractor sized bag is $2.00. These fees also apply to the Coosawattee convenience center. Please refer to our terms and conditions regarding trash disposal.
Q: Is there fishing close by?
A: Yes. If you are staying in the resort, you can fish without a license. You also may keep what you catch. If you fish outside of the resort, all state licensing requirements will apply. There are also fishing guides that you can contact if you would like to charter a trip. See our ''Local Area Guide'' on this website.
Q: If my cabin does not have a firepit, can I make my own?
A: Absolutely NOT. If there is not a designated firepit at your cabin, and you do make one, this is considered as ''damage'' and you will be billed accordingly. It is very easy for a fire to get out of control if it is not in a properly designed ''pit'' or other contained area.
Q: Can I combine discounts?
A: No. You are only allowed to take one discount per reservation.